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Conditions Of Use

Shipping Information

We ship to the contiguous United States via UPS Ground. Please note we cannot ship to P.O. boxes. Please allow approximately 2-4 weeks for delivery.

In the event that you require an expedited shipping option, please contact a customer service representative at (800) 328-5900 or by email at gloriah@excelimages.com for a quote. Please have your credit card information available when calling.

For shipments to Alaska, Hawaii, and Puerto Rico, please contact us at (800) 328-5900 prior to placing your order and a customer service representative will assist you. Please have your credit card information available when calling. Your order will then be shipped via the USPS.

Return Policy

We will accept returns (with the exception of bargain bin, clearance or sale items) as long as the items are returned within 30 days from the date of shipment. Items must be returned in new or unused condition and contain all original materials included with the shipment along with a return authorization (RA) number. Please contact us at 800-328-5900 and speak with a customer service representative to receive a RA number. We will refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees. After shipping your return to Excel Images, Inc., expect to receive the refund within one to two billing cycles. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company.

Exchange Policy

To exchange an item you received, please return the item via the return policy above and place a new order on the website for the items you desire.

Big and Tall Apparel

Please note that it may take up to 4 weeks for Big and Tall apparel items to be delivered.

Defective Merchandise or Items Received In Error

In the event you receive an item due to our error or defective merchandise, we will replace it with the item originally ordered at no additional cost as long as you notify us about the issue within 14 days from the original date of shipment. Any variance from the original item purchased will be considered a return, and a new order will need to be placed. You may be asked to provide a photographic image of the item or to return it via a call tag we issue to you. If you are issued a call tag and the item is not returned within 30-days, you will be charged for the replacement.

Website Content Disclaimer

While we try to make sure that all prices posted here are accurate at all times, we cannot be responsible for typographical and other errors that may appear on the site. If the posted price for any product or service is incorrect due to typographical or other error (e.g., data transmission), Excel Images Inc. and our representatives are only responsible for the correct price, which we will endeavor to provide to you as soon as we become aware of the error. We make every effort to provide you the most accurate, up-to-the-minute information, however it is your responsibility to verify with our Customer Service Representative that all details listed are accurate. Product images and descriptions posted on our website pages are the representations provided by our suppliers. Please note that actual product may differ slightly from specifications and/or the pictures. Excel Images Inc. is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Excel Images Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

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